AFTERPAY AVAILABLE, FREE SHIPPING ON ORDERS OVER $100 OR $6 SHIPPING AUS WIDE

FAQ's

Do you have a physical store? 
At this stage we are an online store only - however we are at different Perth markets every week! To find out where we'll be follow us on Instagram @palmtreethestore, or feel free to send us a message at palmtreethestore@gmail.com 

What payment methods do you accept?
We accept a wide range of payment methods including:
Amex, Visa, Mastercard, PayPal and Afterpay! 

What is your shipping information?
We offer shipping Australia wide and are proud to say that all our orders are posted in Hero Packaging satchels, which are 100% zero-waste & compostable! 
Once you've placed your order, please allow 2-4 business days for us to process your order. 
Please note the following shipping times are an estimate:
Standard Shipping - $6.00, 2-8 business days once dispatched from Australia Post
Express Shipping - $11.00, 1-5 business days once dispatched from Australia Post
Free Shipping – On all orders over $100.00
Unfortunately at this stage we are unable to offer international shipping outside of Australia.

Are all of the products you stock in your store natural, vegan and not tested on animals?
Yes! All of our products we stock in our store are natural, vegan and not tested on animals

Are you Australian owned and made?
Yes, we are a small business based in Perth in Western Australia. All of our products we stock have been made in Australia by an Australian small business. Thank you for shopping local, we all appreciate your support! 

What is your refund & exchange policy?
For health reasons we generally do not offer refunds or exchanges for change of mind - however our customers come first, and we will always do our best to help if you have an issue with your product. Refunds and exchanges will be offered at the discretion of Palmtree The Store, if you have a refund or exchange request please email us at palmtreethestore@gmail.com.

Product Care:
Please store your products in a cool, dry place out of direct sunlight. 

Safety Information:
As with all essential oil and cosmetic products; pregnant / breastfeeding women, children, pets and anyone with prior health conditions should consult a suitably trained health professional before use.
Avoid contact with eyes, mouth, or sensitive areas of the body. Never consume orally. If irritation occurs, please discontinue use.
Our Palmtree The Store Golden Manifest range contains small amounts of lemon essential oil – avoid exposure to sunlight and UV rays for at least 12 hours after applying product to avoid photosensitivity.
All information provided by Palmtree The Store is not medical advice, or intended to diagnose, treat, cure or prevent health conditions. 
Our Body Oils and Body Scrubs contain nut oils (Macadamia and Sweet Almond) and may not be suitable for nut allergies – other products may contain traces of nut products.